Over the past decade there has been a growing conversation nationally around the cost and effectiveness of care. The Accountable Care Act has infused the marketplace with more informed consumers, forcing payers to adjust their plan coverage to meet new requirements and serve this larger population of engaged plan participants. Simultaneously, healthcare providers have been exploring new means to better provide for patients; be it improvements in Electronic Medical Records or serving as an Accountable Care Organization (ACO)—by assuming a percentage of the financial risk associated with the care and outcomes of the services provided. But there is a new frontier in healthcare that is fast approaching: the consumer experience.
Corporate Social Responsibility has been found time and again to be the leading driver of how Millennials choose to consume and find employment with 84% of them reporting it affects what to buy or where to shop and 78% reporting it affects where they choose to work.
“Push” or “pull” content makes a big difference.
Google recently conducted a test of YouTube pre-roll video length to measure the ad recall and brand favorability of three different length videos (0:15, 0:30 and 2:17). But both the study and AdWeek’s coverage of it failed to note one very important distinction when determining the most effective length for online video—whether the content was “pushed” or “pulled”.
For decades—large scale media exposure was limited to big brands with large budgets for advertising and PR campaigns. But with the ever-increasing accessibility of web publishing on platforms such as blogs and social media, small brands—and even individuals—can gain access to mass audiences like never before. In what ways can you put this web publishing boom to work for your brand, while differentiating yourself in a content saturated world?
Any time a new technology suddenly hits the mainstream, you can find a bevy of marketers suddenly asking each other “How can we use this to sell things?”
It’s happened in the past with the internet, augmented reality, geolocation, proximity technology, interactive installations, music recognition services, every new iteration of social media, and now—virtual reality.
A micro-moment is the term Google has coined to describe the exact instance in which a consumer need arises and they turn to the internet to look for answers, discover new things, make decision, or finalize a purchase. The key factor in a micro-moment is not about who the consumer is (age, race, gender) but rather what is their intent? They want something; knowledge, insight, guidance or validation and they want—no—need it, right now.
So how can you come out on top in the hearts and minds of consumers to win these micro-moments and, ultimately, their trust and business?
Much has been written about the migration of the single largest generation—Baby Boomers—out of the workforce and into retirement. However, we are now just realizing how this generation is choosing to spend their golden years being more active, more social, and more involved. The evolution of the health & wellness industry can largely be attributed to Baby Boomers who popularized marathon-running, health clubs, and group fitness classes in the1980’s1. Yet many brands have failed to recognize this group’s contribution and continued interest in health & wellness, nor are they prepared to meet the changing demands of these consumers.
The following is a short list of things your brand can do to better serve this segment’s health and wellness needs and build a strong and loyal following:
Lean in and listen close— because I’m about to tell you a secret that few outside of the creative field know and many inside of it refuse to concede. The secret to great branding isn’t the logotype, logomark, color palette or the brand guidelines and rules—it’s the Story. This isn’t to say that good or (better yet) great design isn’t important. As a matter of fact I would argue that the Story is the very thing that makes great design possible.Study the habits of great designers and top branding firms and
The New Age of Content on the Web
Anyone who has ever managed a website knows how quickly it can become stale and fail to serve your needs. Small changes are never as easy as you hope and large redesigns take far more time and money than they should. Too often, they are outdated before they’re even pushed live. This is largely due to bad habits we’ve learned surrounding what we think it takes to make and maintain a website. And we’re all ready to move beyond this antiquated way of keeping our websites humming.
If you’ve been looking closely at product labels recently, you may have noticed an onslaught of words such as “Artisan”, “Hand-crafted”, “Genuine”, and “Since 19XX.” While many companies have been enthusiastic about joining this trend, it’s important for companies to remember that these buzz words won’t have an impact when there’s not an authentic, shareable story in place to support these fashionable claims. Many brands are struggling to find ways to tout their “authentic” element, but there is a much larger, and more important component of authenticity than printing the word “authentic” or the year you were founded on a label. Consumers want to know the larger story behind the brand—a statement of purpose or values that resonates with them. Many brands are unaware of the authentic stories that are constantly unfolding in connection with their products—just waiting to be told in a compelling manner. Brands would do well to commit ongoing resources to the uncovering and sharing these narratives and by allowing the brand’s consumers be the heroes of these stories; letting their words and actions bring the story to life.